There are plenty of things to worry about when you run a business.
Technology shouldn’t be one of them.
We manage & support the day-to-day IT services & support needs for our business customers.
We are the IT department for our customers. We help them control costs, reduce risks, manage security & mobility needs, reduce IT problems, and increase employee productivity.
Are you experiencing any of these problems?
- I’m frustrated with slow response from my IT provider
- I think we’ve outgrown our current IT
- I’m not sure my IT spending is in line with what I’m getting
- We have a major IT crisis we can’t resolve
- We need a technology roadmap
- My IT guy needs some extra hands
- Every time I turn around, I’m writing another big check for IT
- I just want reliable internet service, computers & software that work, and printers that don’t jam
Mobiz provides customers in these situations with great IT support from a partner who cares about your business, and has a passion for making sure your technology helps you achieve your business goals.
COMPUTER NETWORK MANAGEMENT
Make sure you have the visibility & control you need to manage your entire network – with integrated network management & performance tools and 24/7 technical support.
- MONITORING – Mobiz offers network & server monitoring, including flow-based bandwidth analysis, firewall log analysis and archiving, configuration and change management, and IP address and switch port management. We have deep expertise in configuring & using the tools required to detect slow or failing network components, such as overloaded, crashed, or frozen servers, failing routers, failed switches or other problematic devices.
- TROUBLESHOOTING – We evaluate data transmission throughput rates, error rates, downtime & uptime, use-time percentages, and response time to user and automated inputs & requests to help prevent a network outage from impacting business operations. In the event of a network failure or similar outage, the network monitoring system alerts our team, who provide 24/7 around-the-clock coverage to manage & resolve any issues.
TECHNICAL SUPPORT HELP DESK
We provide our customers with dedicated front-line IT support & customer service specialist, to troubleshoot IT issues, walk your team through the problem solving process, and source new or replacement parts.
We use a forms-based desktop & mobile ticketing system so your organization can easily submit requests with information that is complete and allows the IT Specialist to quickly resolve your IT request.
We manage your hardware purchasing – from desktop & notebook computers and printers, faxes, and scanners, to mobile devices, voice systems, and collaboration technologies. We then work with you to get them set-up, implemented in your environment, and ready for you to use.
We consult with you to make recommendations on what hardware you should purchase based on an assessment of your needs & budget. We will provide you recommended options and manage the purchasing and installation for you.
We manage software purchasing & licensing for you, and make sure you get your locally-installed & cloud-based software set-up and implemented efficiently and correctly within your technology environment.
Our setup, installation, and configuration services are provided for operating systems, email, productivity software, multimedia applications, security tools, and network and internet applications, and also includes drivers for peripherals such as printer, scanner, and routers.
We make sure to equip your users with access to the quick start & training materials they need to get up & running with their new software quickly.